Privacy Policy

1. Introduction

SIVY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CV and LinkedIn revamp services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Current CV or resume documents
• LinkedIn profile URL
• Career goals, work history, and professional background
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, and usage patterns.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our CV and LinkedIn revamp services
• To analyze job listings and optimize your professional documents
• To communicate with you about your order and our services
• To process payments and manage your account
• To improve our services and website functionality
• To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure storage of documents and personal information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your personal data

To exercise these rights, please contact us at info@sivy.co.za.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed.

7. Third-Party Services

We may use third-party services to help us operate our business and provide services to you, including:

• Email service providers (Zoho Mail)
• Payment processors
• Website hosting and analytics services

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Withdraw consent at any time

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: